Return Policy

Return policy

Festive returns policy

Items purchased from 29th September to 24th January as Christmas gifts can be exchanged for either goods or a Gift Card to the same value.

If you’d like a refund simply return the item within 28 days of the date of purchase, along with a full receipt and original payment method.

After 28 days, or if you have a gift receipt rather than the full receipt, we’ll be happy to exchange the item or provide a gift card to the same value any time up to 24th January.

Remember, normal conditions of return still apply, gift cards are excluded from the policy and anything you return needs to be accompanied by a valid receipt and be in its original condition.

Pierced jewellery and gift cards are excluded from our returns policy. (Gift cards purchased online are subject to separate terms and conditions- see the gift card page for details).

If you need to further discuss your return, please contact us at:

This does not affect your statutory rights.

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