Responsible product sourcing
We work hard to ensure that products we buy are in accordance with all applicable laws and regulations. If we find a product in our store that doesn't meet these, we ensure the item is immediately removed.
We've had a no-fur policy since 2003 and we do not knowingly sell items that contain real fur of any type. In addition, we do not knowingly source products containing angora.
Feather & down
With brands that manufacture feather and down bedding products, we remain committed to pursuing a policy of no live plucking or force feeding and to seeking accredited third-party certifications including or equivalent to the RDS, TDS or Downpass.
We are signatories to the British Retail Consortium's Childrenswear Guidelines, which state that we will not sell clothes that are not appropriate for children to wear.
We are careful that the products we sell meet standards of decency, never knowingly selling products that contain offensive language or imagery.